Refund Policy Shef Solutions LLC

At Shef Solutions LLC, we are dedicated to ensuring that our users have a positive and enriching experience with our training courses, whether they are online or in a classroom setting. We understand that circumstances can change, and we want to be as fair and transparent as possible with our refund policies. By purchasing a course on the Shef Solutions LLC website, you agree to our Privacy Policy, Terms of Use, and the refund terms outlined below.

Long-Term Courses (Duration 6 Months and Above)

1. How to Cancel:
  • If you need to cancel your enrollment, please notify us in person, by email, by Certified Mail, or through direct communication with Shef Solutions LLC.
  • The cancellation will be effective on the date the notice is postmarked or received.
2. Refund Policy:
  • Full Refund: If we do not accept your application or if you cancel within three business days of signing the agreement and making your initial payment, you will receive a full refund.
  • Before Classes Begin: If you cancel after admission but before your first class, you will receive a refund of all monies paid except for the registration fee (capped at $99).
  • During Drop/Add Period: If you withdraw during the first week of classes, you will receive a refund of all tuition and fees except for the registration fee.
  • After Drop/Add Period: No refunds will be issued after the first week of classes.
  • Withdrawal from Program: If you withdraw from the program, the following refund structure applies:

 Refund Percentage

 Timing of Withdrawal Notice

 100%

 15 days before the start of the batch

 80%

 Within 15 days after the start of the batch

 50%

 Between 15 and 30 days after the start of the batch

 0%

 More than 30 days after the start of the batch

Short Term Courses (Duration Less Than 6 Months)

Classroom Training/Instructor-Led Online Training

  1. Shef Solutions LLC Cancellations:
    • We may need to postpone or cancel an event due to insufficient enrollments, instructor illness, or force majeure events (e.g., natural disasters, political instability).
    • If we cancel an event, you will receive a 100% refund.
  2. Delegate Cancellations:
    • 7 Days or More Before Event: If you cancel 7 days or more before the event, we will refund 90% of the total paid fee, retaining 10% as a processing fee.
    • Less Than 7 Days Before Event: No refunds will be provided if you cancel less than 7 days before the event.

Online Training

  1. Delegate Cancellations:
    • Within 48 Hours of Subscription: If you cancel within 48 hours of subscribing, we will refund 95% of the total paid fee, retaining 5% as an administration fee.
    • After 48 Hours of Subscription: No refunds will be issued if you cancel after 48 hours of subscribing.
    • Third-Party Courses: For courses provided by third parties (e.g., MS Project, MS SharePoint), we will refund 50% of the total paid fee if cancelled within 48 hours. No refunds will be issued after 48 hours.
  2. USA Consumer Protection Law:
    • USA customers are entitled to a full refund within 14 days of purchase if the content has not been consumed or accessed.

Duplicate Payment

  • If you accidentally make a duplicate payment, we will process a refund via the original payment method within 5 to 7 working days after notification.

General Note

  • All refunds will be processed within 30 days of receiving the refund request.

Return Policy

  • If you don’t find the course satisfactory or for any other reason, you can request a cancellation. Your access to the course will be canceled, and you will get a refund as per the Refund policy stated above.

If you have any questions or need assistance, don’t hesitate to get in touch with our support team at info@shefsolutionsllc.com. We are here to help and ensure you have the best possible experience with Shef Solutions LLC.

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