Title: Desktop Support
Location: Hybrid

Summary

This Desktop Support position provides expert level technical assistance in support and preparation of desktop supported applications and hardware.  This position requires extensive knowledge and experience with desktop technology including but not limited to, Windows desktop operation systems, desktop applications, Multi-Function Devices (print/fax/copier/scanner) and wireless devices such as Android phones, iPhones, and/or iPads.

This position receives escalated level support issues from an internal Service Desk.  The candidate shall have expert level experience in a Desktop Support position and be familiar with a variety of concepts, practices, and procedures relating to Desktop Support.

The Desktop Support person relies on extensive experience and judgement to plan and accomplish goals. This candidate is expected to independently perform a variety of desktop related tasks and serve as a desktop expert on a day-to-day resolving end user issues. May lead and direct the work of others. A wide degree of creativity, self-direction, prioritization is expected.

List any special qualifications & years of experience: 

·         Customer Service

·         Excellent oral and written communication skills and advanced customer support skills

·         Technical Assistance and user support

·         MS Office products

·         Active Directory Tools

·         General understanding of Microsoft MECM/SCCM (for patch management, software deployment, and inventory management)

·         Installation and maintenance of PC’s

·         Knowledge of Omnissa Horizon, VMWare workstation, Microsoft VPC or similar product

·         Mobile device management (iPad, iPhone, Android)

·         Troubleshooting all hardware

·         Application Installation, Support, and Troubleshooting

·         Mac OS X

·         MS Windows 10 and Windows 11

Top Skills & Years of Experience

•          Independently perform a variety of desktop support related tasks

•          Experience in desktop concepts, practices and procedures related to desktop support

•          Extensive knowledge with desktop technology